Help & Support

Do you need support? In our sproof Academy you will find comprehensive modules on all sproof functions, which you can use to answer many questions directly yourself.

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If you need further assistance, our team is on hand with in-depth expertise to help you solve your problem in a targeted and efficient manner.

+43 50 423 42
support@sproof.com

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sproof Support & Help
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    Is sproof Ident already EUDI-ready?

    Yes. sproof Ident is already prepared for the integration of the upcoming EUDI wallet and supports companies in making existing… more

    Yes. sproof Ident is already prepared for the integration of the upcoming EUDI wallet and supports companies in making existing identification processes future-proof. The platform combines current identification processes with the requirements of the European EUDI ecosystem. This means that companies can already use national eID solutions such as the ID Austria or the online ID function of the German ID card and at the same time prepare for the introduction of the EUDI wallet.

    A key advantage of sproof Ident is that different identity sources and identification procedures can be integrated via a central platform. This facilitates the gradual transition to the EUDI wallet without having to rebuild existing processes.

    With the sproof Ident Demo Portal, companies can try out real EUDI wallet and identification processes in a secure test environment today and gain practical experience with future use cases. Further information can be found at sproof Ident Demo Portal

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    For which industries and use cases is the sproof Ident Demo Portal intended?

    The sproof Ident Demo Portal is aimed at companies and organizations with high requirements for digital identity verification, KYC, compliance… more

    The sproof Ident Demo Portal is aimed at companies and organizations with high requirements for digital identity verification, KYC, compliance and secure online onboarding processes.

    Particularly relevant for:

    • Banks & financial service providers (KYC, AML, digital banking, account opening)
    • Insurance (digital customer identification, contract conclusion)
    • Energy suppliers & telecommunications (digital registration, customer portals)
    • Real estate companies & PropTechs (digital rental agreement processes, identity verification)
    • Lawyers, notary’s offices & tax consultants (eIDAS-compliant identification & signature)
    • Public institutions & authorities (EUDI Wallet, eGovernment, digital official channels)
    • HR & recruiting platforms (employee identification, digital signature)
    • Mobility, travel & sharing platforms (digital driver’s license and identity verification)
    • Healthcare & eHealth providers (secure patient identification)
    • Universities & educational institutions (digital student identification)

    The portal is particularly suitable for companies that:

    • digital identification in Europe,
    • eIDAS 2.0 and EUDI wallet use cases,
    • national eIDs such as ID Austria,
    • want to improve conversion rates in digital onboarding,
    • are looking for secure and GDPR-compliant identity solutions.
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    Which identification methods can be tested in the spoof Ident Demo Portal?

    In the sproof Ident Demo Portal, various digital identification and trust services can be tried out in a realistic test… more

    In the sproof Ident Demo Portal, various digital identification and trust services can be tried out in a realistic test environment. The aim is to experience modern identification processes in a practical way and to evaluate their possible applications for onboarding, KYC and signature processes.

    The supported identification methods include, among others:

    • the EUDI Wallet,
    • national eID solutions such as ID Austria,
    • Auto-Ident procedure,
    • Video-Ident procedure,
    • eIDAS-compliant signature processes.

    The sproof Ident Demo Portal enables companies to directly compare different identification methods and better understand their integration into existing business processes. Real application scenarios from sectors such as financial services, energy supply or digital contract processes can be tested. Further information on the demo portal can be found at sproof Ident Demo Portal.

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    Can all granted authorizations be managed in the EUDI Wallet?

    Yes, the EUDI Wallet is designed to provide users with a transparent overview of their authorizations and data sharing. The… more

    Yes, the EUDI Wallet is designed to provide users with a transparent overview of their authorizations and data sharing. The aim is to ensure that control over their own identity data is traceable and simple at all times. To this end, every EUDI wallet must provide functions with which active connections to authorities, companies or other services can be viewed. Users can track which organizations have been granted access to which data and for what purpose it has been released. It should also be possible to manage authorizations and connections directly in the EUDI wallet. If data sharing is no longer desired, access can be revoked or existing connections can be terminated. In this way, the EUDI wallet supports a central principle of digital identity: users retain control over their data and decide for themselves when and with whom information is shared.

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    How does signing with sproof Sign work?

    Documents are stored at your "digital table" or in your digital dashboard, which gives you an overview of all your… more

    Documents are stored at your “digital table” or in your digital dashboard, which gives you an overview of all your documents. You can now decide which signature standard (advanced or qualified) you want to use to sign one or more documents. Or you can invite other people by email to do the same for you. When collecting signatures, you can also change the signature standard, the signature positions and much more. define. You don’t have to wait for anyone, you automatically remind the signers, and if necessary, you can immediately send documents to others with just a few clicks. No scan, no way to the printer or post office.

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    For which industries and use cases is sproof suitable?

    sproof is an all-in-one solution for legally valid internal and external signature workflows and eIDAS-compliant identity verifications. It is particularly… more

    sproof is an all-in-one solution for legally valid internal and external signature workflows and eIDAS-compliant identity verifications. It is particularly suitable for companies with critical infrastructure, but also covers the needs of small teams and companies.

    This means measurable added value for companies in almost all industries: HR, logistics, finance, universities, public administration, taxation, law, insurance, real estate, authorities and public companies, healthcare, retail, manufacturing companies and many more.

    It is important to understand and digitize the various signature processes in daily business.

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