LeasePlan is a global company specializing in the provision of car leasing and fleet management solutions. LeasePlan manages a fleet of over 1.9 million vehicles and offers companies of all sizes a comprehensive service for their commercial vehicles. When choosing the right provider for the digitization of signature processes, sproof sign was used for a special use case.

Company Name: LeasePlan

Short description of the project:
A special case prompted us to integrate a digital signature platform for the interaction between some of our major customers.”

Why sproof sign:
“One of the advantages of sproof sign is the very easy handling of large volumes of
signing documents (document upload and batch signature)”

Roland Woerle, External IT Project Manager

How did the decision to introduce the digital signature come about?

Woerle: “We already had a signature platform in use for eSignatures and were basically satisfied with it. For a necessary contract issuance of approx. 4,000 contracts for 1,500 B2B customers, we had to find a new solution so that we could fill out the contracts fully electronically, send them and forward them to our customers in the signatures circulation.

Our task was to find a provider who could technically handle these volumes, enable the technical standard of qualified signatures and respond flexibly to our detailed requirements.

We approached several vendors with these requirements, but found the best solution in sproof sign.”

Why was the qualified signature used exclusively for the project? What criteria were decisive for you in your search for the right e-signature provider?

Woerle: “Some of our customers or suppliers only wanted to sign the contracts via qualified electronic signature, for others an advanced signature was sufficient. For this reason, we had to react flexibly to the requirements.”

They speak of “complex signature runs”. How do you describe the use case of sproof sign?

Woerle: “At LeasePlan, we maintain a service-oriented approach to our customers and, wherever possible, always respond flexibly to the different customer needs. This was also the case with the collection of signatures for the contract documents. 
The aim was to pre-fill the approximately 4000 contracts with all contract data and prepare them for the authorized signatories in such a way that they could only be checked, simply signed and returned without much effort.”

So the stack signature was used very intensively?

Woerle: “The batch signature was mainly used by our suppliers, who had to countersign the customer contracts. They appreciate it if you were able to countersign all contracts entered into up to that point with a qualified signature just once a week.
We tested this feature intensively in advance and as long as the data volumes of the individual documents were not too large, this process worked smoothly.”

“One of the advantages of sproof sign is the very simple handling of large volumes of documents to be signed (document upload and batch signature)”

Roland Woerle
IT Project Manager

What was the feedback from the customer side – was the digital signature recognized?

Woerle: “Our customer base ranges from SMEs and medium-sized companies to the largest national and international companies. However, the acceptance of digital signatures has varied widely. While some companies were intrigued by the smooth handling of paperless signatures, there were other companies that either did not want to digitally sign contracts or whose internal policies did not allow it. Here, customers could download the contracts as a PDF, sign them by hand and then process them again via Sproof for counter-signature.

I still see some catching up to do for Austria and hope that companies like Sproof with a domestic solution will create the necessary trust and enable our companies with a secure, trustworthy and fully digitized solution to achieve many process efficiencies, time, and cost savings.”

What standards in terms of data security and compliance must a software solution meet in your company?

Woerle: “Of course, it was important that the signature solution met all data protection requirements. As a cloud solution, we didn’t have to worry about hosting the documents either.”

What do you particularly like about sproof sign?

Woerle: “In addition to the technical features, the quick reaction and implementation of our requirements and good cooperation with the sproof team were decisive for us.
sproof was very dynamic and professional in the handling, which is what we really appreciated about the project. In the end, everything went very smoothly and we were very satisfied. “