The challenges posed by the coronavirus pandemic and the increase in working from home provided the impetus for Hendrickson Europe to modernize its document processes. The production sites in France and Austria used this opportunity to digitally transform their signature workflows. By implementing the digital signature solution from sproof sign, Hendrickson was not only able to significantly speed up the processing of documents and reduce administrative costs, but also comply with international data protection standards.
Hendrickson Commercial Vehicle Systems Europe GmbH is part of Hendrickson, a leading global supplier of chassis systems and components for heavy commercial vehicles. The headquarters of the European Hendrickson Group is located in Fohnsdorf (Austria), in the heart of Styria. The production facilities in France, Poland, Romania, Great Britain and Austria produce and supply parabolic and multi-leaf springs, parabolic links, stabilizers, lift axles and suspension systems for commercial vehicles. The suspension solutions are used in various transportation categories, including on-road and off-road vehicles, buses and other special vehicles.
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Company name: Hendrickson Commercial Vehicle Systems Europe GmbH
Brief description of the project: Digital transformation of signature processes: Introduction of digital signatures to optimize and increase the efficiency of administrative processes at Hendrickson in France and Austria.
Why sproof sign: "In addition to the location in Austria and the user-friendly interface, we also like the error case support and the customer friendliness for general inquiries. The sproof team is very committed and fully motivated to drive your product forward with innovations."
DI (FH) Viktor Gruber, MBA, Group IT Manager Europe
How did the decision to introduce the digital signature come about?
Hendrickson Europe has been talking about digital signatures and a solution for this for several years, but only in the background. Other projects relating to ERP and MES were always more important for the plants in Europe. Since Corona and home office, the definitive requirement for a digital signature solution came from a plant in France. As local signature solutions were already in use in other plants, a practicable solution was sought for the two French plants and the holding company in Austria and found with sproof sign.
What criteria were decisive for you when looking for the right e-signature provider?
Together with my French colleague, we evaluated and tested several providers. We stuck to the simplicity of operation because the requirements from France and the Austrian holding company were clearly defined. At the same time, a P2P solution was also introduced for our SAP plants and the assumption was that the solution with the approval workflows in this SAP software add-on would mean that digital signatures would no longer be required, but the opposite was the case. Another decision criterion was that sproof sign is an Austrian solution.
For which applications is the digital signature used?
In France, most use cases are currently to be found in quality management, here in the holding company in Austria it is currently still NDAs and other contracts that are digitally signed. It is not yet entirely clear which use cases will be added in both countries.
As a global player, we naturally attach great importance to data protection in accordance with the GDPR and are naturally happy if our data is stored in the EU.
DI (FH) Viktor Gruber, MBAGroup IT Manager Europe
How did the cloud integration work?
As a global company, we already use several software solutions from the cloud, so this step was not a major challenge for us and sproof sign integrates seamlessly into the rest of our application landscape.
What data security and compliance standards must a software solution in your company meet?
As a global player, we naturally attach great importance to data protection in accordance with the GDPR and are naturally happy if our data is stored in the EU.
What do you particularly like about sproof sign?
What we like about sproof sign, apart from its location in Austria and the user-friendly interface, is the error support and the customer friendliness for general inquiries. The sproof team is very committed and fully motivated to drive your product forward with innovations.
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